Frequently Asked Questions
Frequently Asked Questions
My Orders :
1. How do I track my order?
- Go to “My Account” log in using the same email or phone number used while placing your order.
- Click on “My Orders” you’ll see a list of all your recent purchases.
- Select Your Order click on the order you want to track to view its status and tracking details.
- Check Tracking Link once shipped, you’ll receive a tracking link via email or SMS. Use it to track your package in real time.
2. How do I track my shipped order?
We provide an AWB (Airway Bill Number) along with the courier name. You can track your order on the courier’s website using the AWB number.
Note: AWB numbers may take up to 48 hours to become active. For further help, contact us via call or email.
3. How can I cancel my order?
You can cancel your order before it is shipped from our warehouse. Please connect with our customer support team for cancellation assistance.
Returns & Exchange Policy :
1. How do I return or exchange my order?
- You can request a return/exchange within 7 days of delivery.
- Contact our customer care at +966 530247417 for assistance.
2. Which items or services cannot be returned or exchanged?
- For hygiene reasons, we do not accept return/exchange of briefs, panties, shapewear panties, or opened multi-piece sets that include panties.
- Cash cannot be claimed against gift cards or gift wraps.
- Items sold as part of a multipack cannot be returned/exchanged individually.
- Certain sale events may have separate return policies.
- Cash cannot be claimed against gift cards or gift wraps.
- Returns may be refused for items that are worn, washed, soiled, or incomplete.
- Gift items cannot be exchanged.
3. When will return/exchange requests NOT be accepted for non-returnable products?
Only under these conditions:
- Wrong product delivered
- Expired product delivered
- Damaged or tampered product delivered. Applicable only if the outer packet is intact
Refund Policy :
1. Will VAT be refunded on returned orders?
Yes, the VAT amount will be refunded. Shipping charges are non-refundable.
2. Will VAT be refunded if I cancel my order?
If the order is cancelled before dispatch, both VAT and shipping charges will be refunded.
3. What are the modes of refund?
Refunds can be made to your Bank Account. We will collect:
- Account Holder’s Name
- Account Number
- Bank Name
- Branch Name
- IFSC Code
SHIPPING POLICY :
1. What are the shipping charges?
We offer Free Shipping for orders above SAR 250.
2. When can I expect delivery?
Most orders are dispatched within 24 hours of confirmation. Delivery time depends on your location and courier partner timelines. You can check delivery status via Track My Order.
3. How will my order be shipped?
We use multiple courier partners to ensure safe and fast delivery.
4. Do you ship internationally?
Currently, international shipping is not available.
PAYMENTS :
1. Which currency can I use?
We accept payments in SAR (Saudi Riyal).
2. How will I be charged?
For card/net banking payments – amount is deducted immediately.
3. Will VAT be refunded if I return the order?
Yes, VAT will be refunded. Shipping charges are non-refundable.
4. Will VAT be refunded if I cancel the order?
If cancelled before dispatch – VAT and shipping charges are refunded.